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So, their never sent me any email confirming this. Finally, after 59 min in hold Guess's people told me the rest of my order is out of the stock. They are doing false advertisement I placed an order 15 days ago and I called them today. As a result, they take to long to respond if those items are available or not even in their website shows are available. Customers invest time sat in front the computers placing orders from their website. #guess Their system and customer service are terrible, awful and offense the customers because their service is unresponsable. I used to talk so highly of Guess until I had to deal with their customer service Just avoid any reasons of having to get in touch with them and you'll be fine. If you tried something on in the store and nothing is wrong with it and you love it, thats great! Just be careful if you order something online and for any reason you have to deal with customer service. I give them two stars only because I love their clothes. I have never gotten a response from that, and expect to be on the phone for minimum 30 minutes from being on hold for so long and if you're lucky you won't get disconnected AFTER waiting that long on hold.:) One more thing, don't ever expect a response if you email them through their website. I attached a photo of the tops right when I received it back from them. For anyone curious what it was, it was one of their newer workout tops. That money was only spent for her birthday. It's one thing if it fit me so I'd keep it just so I don't have to deal with the horrible customer service on the phone, but it was expensive and couldn't fit anyone I know either and I just wanted my money back! I had ordered a size up for my sister already before sending the packages out. But when the customer is actually right and they are 100% blaming me for something I did not do, how do you even react to that? I can't even describe the feeling. I really understand if some companies don't follow the"customers always right" thing, when I worked in retail I wanted that to be a thing. So anyway, that is just ONE example of horrible Guess customer service out of many that have happened. I told them the issue and showed them the clothes when they arrived from being sent back from the warehouse, they were just as confused as I was and went out of their way to help me after I explained how much I had to go through in circles and being accused of what was clearly wrong.
![guess outlet guess outlet](https://static.r-shop.gr/media/catalog/product/cache/2/thumbnail/2000x2667/9df78eab33525d08d6e5fb8d27136e95/w/_/w_img_3245.jpg)
I was so lucky that I called my local store to see if they had opened yet(even though the guy from customer service on the phone told me they were closed), the store answered and told me they were open and to come on in and they'll see how they could help me.
GUESS OUTLET FREE
Also, they even charge to return packages during the Corona, while other companies that are cheaper than guess were bragging about free returns online since their stores were closed.
![guess outlet guess outlet](https://i.ytimg.com/vi/2y8IV-NbinA/maxresdefault.jpg)
They proved so much to me that they don't care at all about customer satisfaction with them or the brand AT ALL. They completely changed my feelings about the brand. All they kept doing was blaming other people and basically saying there's nothing I can do about it. I had to be on hold for so long and talk to so many people, the problem never got resolved through customer service. I lost it from being in shock of how that is even possible. Later I got an email saying I got refunded for only 1 out of 3 items, so I called and the lady on the phone told me it looks like they shipped back two of the items because they were worn. That wasn't even normal for Guess clothing) anyway, my sister said it was too small, i folded it and put it back in the bag it shipped in, tags still on and it still being completely brand new, I didn't touch it until I shipped it out. She is a size 0 and the XS looked like it belonged on a barbie doll, as if someone shrunk the piece of clothing. The product was abnormally small for guess. I am a huge shopper and rarely ever return anything, the one time I went to return a gift I bought my sister for her birthday from Guess online, it had to be sent to the warehouse(the store was closed due to covid) they sent it back and accused me of having used the two items, even though in front of my eyes my sister put it on to try the size(She always wears XS at Guess, so do I and I am bigger than her. I love the style of their clothes but I wish I could find another brand similar so I don't ever have to deal with the customer service. I have never hung up the phone content after speaking with guess customer service, and I have been a loyal guess shopper since I discovered the brand years and years ago.